Yes — you can cancel your Leadfeeder subscription directly from within the app. Our self-service cancellation flow lets you cancel at any time, see what you'd be giving up, get support tailored to your reason for leaving, and even reverse your decision if you change your mind.
Before you start: To use the self-service cancellation flow your account needs to be eligible for cancellation (e.g. fully paid/not within notice period), and you would need to have full billing rights. If you're blocked from using the self-service flow, please speak to support as directed, or contact your CSM.
How to Cancel
Step 1: Go to your subscription settings
Navigate to Settings > Company > Subscriptions, find your active subscription, and click Cancel subscription in the bottom right.
Step 2: See what you've achieved
Before proceeding, you'll see a summary of your account activity — companies identified last month, saved lists, and any features you haven't tried yet (like Custom feeds, LinkedIn Integration, or Workflows). You can explore these or click Continue cancellation to move forward.
Step 3: Tell us why you're cancelling
Select the reason that best fits your situation. You can also leave optional feedback on what worked well for you.
Available reasons:
We need to make budget cuts
The price is too high
The data quality isn't good enough
We're experiencing product issues
We're not using it enough
We're not seeing enough value
Our internal team has changed
Swapping to a different provider
We have unavoidable business changes
Other
Step 4: Get a relevant next step
Based on your reason, you'll be offered a tailored option before confirming. For example:
If it's a budget or pricing concern — you'll see "Let's find a way to make it work" with a direct link to chat with our Support team about options.
If it's a product issue — you'll see "Let's fix what's not working" with a prompt to talk to Support, since most issues are quick configuration fixes.
You can click Talk to support to connect with us, or click Continue cancellation if you'd like to proceed.
Step 5: Review what happens after you cancel
Before your cancellation is confirmed, you'll see a clear timeline of what to expect:
Today until your renewal date — Nothing changes. You keep full access to all paid features.
On your renewal date — Paid features are switched off. You won't be charged again.
After your renewal date — Your account moves to Leadfeeder Lite (free), which identifies up to 100 companies from the last 7 days, with name and location.
Your tracking script stays active on Lite — as long as it remains installed, you'll keep seeing identified companies with no additional setup needed.
Click Confirm cancellation to proceed, or Keep my subscription to stay.
Step 6: Cancellation confirmed
Once confirmed, you'll see a confirmation screen with the exact date your access ends. You won't be charged again, and you'll keep full access until that date.
Changed Your Mind? Reactivate Your Subscription
After cancelling, your Subscriptions page will show a "Cancels on [date] — access until then" badge and a Reactivate subscription button. You can use this to reverse your cancellation at any time before your access ends.
Notes
Please check your contract for any notice period requirements before cancelling (visible in your subscription details under "Notice period").
If you run into any issues with the flow, our support team is happy to help via in-app chat or at support@leadfeeder.com.
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Questions, comments, feedback? Please let us know by contacting our support team via the chat or by sending us an email at support@leadfeeder.com.
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