Integration connections can have two possible status values: OK or Invalid.

If your integration status is OK, the integration connection is working normally. 

If your integration status is Invalid, something is wrong and the connection is not working as it should.

The "status_reason" indicates what is the problem with the connection.

NOTE: The "status_reason" is visible on the reconnect page. If your integration says "disconnected" click the blue "reconnect" on the right side to see the details and status codes in order to repair the connection.

You can see the status of your integration via your Leadfeeder Settings by going to the tab Account and clicking the name of the in integration on the left side of the view.

Here's a list of the known values for status_reason, a description of the error, and how can it be fixed:



The API token is not valid. Go to your Zoho Settings in your Leadfeeder account, and change the API token.


The API token is not valid. Go to Zoho settings in Leadfeeder and change the API token.


The trial for Zoho has expired. Restart your trial or remove the integration and connect a new Zoho organization.


There was a problem refreshing your access token. Reconnect to Zoho from Leadfeeder settings to resolve the issue.


This account was not found in Zoho CRM. Please reconnect to Zoho from Leadfeeder settings.


This organization isn't the one originally used to create the integration. Please remove this integration, and try connecting again.


Forbidden: This Zoho CRM user doesn't have sufficient permissions to perform this action.


This user doesn't have access to the proper permissions in Zoho CRM. Please reconnect with a different user.


The request could not be completed because you are over your Zoho daily rate limit. Please try again later. More details here.

Did this answer your question?