Which agreements apply?
When you purchase or use any of our tools, you agree to be bound by our General Terms and Conditions (GTC) in line with your order, which govern our contractual relationship with you.
Depending on which of our services and tools you choose, and according to our GTC, we might also automatically conclude a Data Processing Agreement (DPA) between your company (as data controller) and Leadfeeder (as data processor). This is the case if you share any personal data with us that we should process on your behalf, for example in case of CRM integrations or when you use our Web Visitors tool.
When do we need a DPA?
Leadfeeder acts as a data processor with regard to certain personal data shared with us. We act as data processors with regard to the following personal data sets:
personal data processed in the course of using Web Visitors,
personal data processed in the course of connecting your CRMs with us (Salesforce Integration for example).
As outlined above, we only process personal data as a data processor if you share personal data with us, either by implementing Web Visitors on your website or if you connect your CRM with our systems.
In these cases, the following personal data (depending on what products you choose and how you implement them) is processed by us as a data processor:
name, title (CRM integration or formfill + Web Visitors)
Contact details (CRM integration)
Contract data (CRM integration)
Contracting Company's history (CRM integration)
Website traffic + metadata (formfill + Web Visitors)
In these cases, a so-called data processing agreement (DPA) needs to be concluded that outlines the obligations and responsibilities of both Leadfeeder (as the data processor) and the client (as the data controller) in terms of data protection and processing. Our DPA is based on Standard Contractual Clauses (SCC) published by the European Commission, thus it is very fair and does not contain any surprising clauses.
How is the DPA concluded?
The DPA is incorporated and agreed upon by reference in the terms and conditions (Sec. 3.2) between Leadfeeder and the client. No need to have it signed or separately agreed.
While a signature is not legally necessary for the DPA to be binding, we are happy to set up a mutually signed document should you need it. In this case, please send a request to legal@leadfeeder.com.
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