As a new Leadfeeder customer may not know where to begin. These tips will help you to make Leadfeeder work for you!
1) One of the best things you can do, is take the In-App tour! You will find that option under the '?' icon, drop-down menu in the top navigation bar. This menu gives you great options to help yourself and begin learning more. You will also see the options to visit our help center, join a webinar, of book a training. We want you to get the most out of Leadfeeder, so please use any of those options at any time!
2) If you skip the In-App Tour, or are ready to move on it is good to get familiar with where you can find information. The top navigation contains menus for selecting your website account (if you have more than one), and your personal, and site settings (billing, users, and more). You can also get more help by utilizing the Chat Box in the lower right.
3) Now that you know where the set-up menus are located, take a look at the main page. You can see it is divided into three sections. The 'Lead Feed' will list all of the Companies identified on your site are in the middle column. The 'Feeds Selection' column (on the left) is where you can select a feed to view or create a Custom Feed (view of selected companies) based on your own criteria or filters. The 'Feed Details' column (on the right) shows you the feed details such as the filters selected, subscribers and automations as well as giving you edit options.
4) Above the Companies list, you will see a few options to filter and sort. You can select a date range to see which Companies visited during a particular time.
5) You can switch feeds by choosing a new feed from the left column.
6) You can also select other options by clicking the three small dots icon. This gives you sorting options, as well as the option to download your currently selected feed ( listed Companies ) to a CSV file.
7) When selecting a Lead from your Companies List, a detail view will open on the right-side panel. If you want to close this view you can do so by clicking the X in the top right corner.
8) Within this Lead detail there are several sections. Start with the Company info. This will detail the Company Size, Industry, Website, Social media links, and Location of the visitor. This section also contain Leadfeeder actions that you can use to help organize and act on Leads.
9) Open the Contacts to see the people you may want to connect with at the prospective company. You have options to Sort, Search and Filter. This may make it easier to find out who you want to connect with.
10) Take a look at the Visits section to see where this company went on your website. You can see the date as well as other details when you expand (by clicking the + icon). This offers insight into what the visitor was most interested in.
11) If you have connected your CRM you can open this area and see all of the details it has. You can also create new Opportunities or Deals here. CRM integration is a great feature that can help you get more from Leadfeeder, but it isn't a requirement, you can learn more about it here! If you haven't connected your CRM this won't show up for you.
12) Open up the Comments section. This is a great place to share information with your coworkers who were added as additional users, or to remind yourself of things. You can send these comments to your CRM or just have them here for yourself and your team.
If you find yourself needing help reach out! Use our available chat support, email email@example.com, join a webinar or book a training (from step 1).