Integration connections can have two possible status values: OK or Invalid.

If your integration status is OK, the integration connection is working normally. 

If your integration status is Invalid, something is wrong and the connection is not working as it should.

The "status_reason" indicates what is the problem with the connection.

NOTE: The "status_reason" is visible on the reconnect page. If your integration says "disconnected" click the blue "reconnect" on the right side to see the details and status codes in order to repair the connection. Please notice, to be able to fix the connection issue, you need to be an admin user both in Leadfeeder and HubSpot.

You can see the status of your integration via your Leadfeeder Settings by going to the tab Account and clicking the name of the in integration on the left side of the view.

Here's a list of the known values for status_reason, a description of the error, and how can it be fixed:



HubSpot CRM hub ID differs from the last used hub ID. Please reconnect to HubSpot via the Leadfeeder settings


HubSpot user doesn't have permission to perform this action. Make sure the user who created the integration is an admin in HubSpot.

token_refreshThere was a problem refreshing your access token. Reconnect to HubSpot from Leadfeeder settings to resolve the issue.

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