Integration connections can have two possible status values: OK or Invalid.

If your integration status is OK, the integration connection is working normally. 

If your integration status is Invalid, something is wrong and the connection is not working as it should.

The "status_reason" indicates what is the problem with the connection.

The "status_reason" is visible on the reconnect page. If your integration says "disconnected" click the blue "reconnect" on the right side to see the details and status codes in order to repair the connection.

You can see the status of your integration via your Leadfeeder Settings by going to the tab Website and clicking the name of the in integration on the left side of the view.

Here's a list of the known values for status_reason, a description of the error, and how can it be fixed:

Zoho

inactive_token

The API token is not valid. Go to your Zoho Settings in your Leadfeeder account, and change the API token.

invalid_token

The API token is not valid. Go to Zoho settings in Leadfeeder and change the API token.

trial_expired

The trial for Zoho has expired. Restart your trial or remove the integration and connect a new Zoho organization.

token_refresh

There was a problem refreshing your access token. Reconnect to Zoho from Leadfeeder settings to resolve the issue.

no_account

This account was not found in Zoho CRM. Please reconnect to Zoho from Leadfeeder settings.

invalid_organization

This organization isn't the one originally used to create the integration. Please remove this integration, and try connecting again.

insufficient_permissions

Forbidden: This Zoho CRM user doesn't have sufficient permissions to perform this action.

forbidden

This user doesn't have access to the proper permissions in Zoho CRM. Please reconnect with a different user.

api_limit_exceeded

The request could not be completed because you are over your Zoho daily rate limit. Please try again later. More details here.

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